2022-08-31 Meeting notes

UHSC Committee Update

• Safety Walk

• Discussed new training system for campus
• Rachel still needs to send out the invite for the Safety Walk to the group

Aug. 11, 2022-Disruptive patron

• Patron was frazzled, made comments about being discriminated against.
• Multiple interactions with multiple staff members throughout the day.
• Staff tried to assist her to the best of their ability, including de-escalation.
• Lucinda did a great job with de-escalation, but it didn't stick later in the day.
• Patron made racist comments to a student employee that led to a bias report. Student handled it like a champion.

August 16, 2022-Patron distraught by public computers being shut down at closing.

• Student was nervous about telling the patron.
• Patron was upset.
• Erin followed up later. Patron was not aware of how he had come across and was quite apologetic about the whole incident.
• Erin doesn't believe it will be an issue again.

August 17, 2022-Patron harassment of student employee

• Patron recognized student at Dutch Bros. and insisted on following her to work.
• There is a pattern of him following other female student employees in the building.
• He talks over male student employees to speak to the female student employees and is making our female student employees uncomfortable, perhaps even unsafe.
• Staff discussed safety strategies with student employees and will be taking over all interactions with this patron so students don't need to interact with him.
• Encourage students to speak up and ask for help when a patron makes them feel uncomfortable.

August 24, 2022-Patron need to use phone

• Patron was a student in distress and in need of mental health services.
• Was handed off to Public Safety.
• Left student employees a bit shaken.
• 5 officers responded which felt excessive and potential for escalation rather than de-escalation. Unclear why so many responded.

August 25, 2022-Patron locked out of car, thought purse was stolen

• Public Safety was called but did not assist because the car was parked off campus.
• Student had previously been referred to the Basic Needs Center.
• Patron ended up leaving without assistance.
• It was unclear about how better to handle that as it was a complicated situation.
• Derrick suggest 988 might be a better number to call in a situation like this and should make folks more aware of this service.

August 29, 2022

• Anonymous note left at the Information desk complaining about the pride flag buttons, claiming there was no straight, cis pride flag button and was therefore excluded.
• Claimed it was a microaggression and there should be sensitivity training and a public apology.
• Because it was left unsigned, there is no way to follow up with the student.

• Rachel did some research about documentation. Near-miss reports can be filed with campus for documentation via the HR Advocate Public Incident Reporting Form.
• They are not required but can be done for documentation if you wish.
• Accidents must be reported within 24 hours.
• Important to remember the context of the work we are doing vs. a more industrial setting.
• Reporting is the responsibility of the supervisor of the employee involved.

Fire Drill

• Walkie Talkies

• Rachel reached out the EHS for some potential dates for the fire drill and has one scheduled now. Date is not being included in the minute intentionally.
• Danielle suggested a different date might be better for Ecampus.
• Please let Rachel know by Friday if you have any conflicts with the date.

Walkie Talkies

• Considering purchasing some additional walkie talkies to put in staff evacuation areas to increase communication during evacuations and provide better support to LEAD.
• Need clear protocols about how they would be used and involve LEAD in those conversations.
• Sagan feels they haven't run out of radios, just working radios.
• Perhaps having additional radios in LEAD.
• Rachel is discussing these for in other situations such as earthquakes. Came  up as part of the discussion for the Disaster planning document.
• Should be discussed more in-depth later.
• Rachel is considering a LAMP proposal for December.

• Monday Rachel and Kenna discussed with Public Safety a visit from Cedar.
• Kenna shared a wiki page with things planned.
• Has talked to ZAPP, Chem store.
• Still considering disaster film screening with popcorn.
• Ham radios may also be discussed.
• Discussed potential expenses such as permit for outdoor fire extinguisher training, food, and giveaways.
• Karl, Derrick and Kenna will work on the daily emails that traditionally go out during Safety Week.

• Elevator incident email went out in July.
• Next topic: difficult patron interactions.
  • Two different responses: those who work a service desk and those who do not.
• Future may be medical emergencies.
• Lucinda will work with Sagan for input from the service desk side.

• Regular messaging goes out from Rachel about Inclement weather, working with DPS, etc. that tend to be regularly scheduled for timeliness.
• Rachel would like to get those on the calendar for when they should be sent out.
• Could add the timing of this to the Safety Council wiki. Information like this was up previously but was outdated and needs to be updated.