Delivery Service Expectations

Loading Dock Services receives mail/packages/shipments for over 350 people in the Valley Library from 8AM-5PM Monday through Friday (excluding holidays and other closures). This service is one of the primary responsibilities of Derrick Padar who manages service expectations with the assistance of 2-3 student employees, and back-up support from other staff in the Resource Acquisitions & Sharing Department.

Loading Dock Service includes the following:

Answering the loading dock door and allowing in individuals that have identified themselves as delivery personnel, or OSU personnel such as facilities or recycling.
Supporting large shipments. Liaising with campus mail, campus parcel, and campus freight to arrange for successful pick up and deliveries for building residents.
- Contact Derrick to help facilitate the arrival and pickup of large shipments.
Signing for packages. We do not inspect packages prior to signing unless:
- Recipient has specifically asked Derrick for inspection prior to signing.
- Delivery person is concerned about damage due to shipping.
- Company requires inspection prior to signing.
Sorting packages and noting total amounts, for whom, and when delivery occurred for internal auditing purposes.
- Mail with generic addresses (121 The Valley Library, Corvallis, OR) will be opened by Derrick Padar to determine recipient.
Notification of package arrival when one of the following has occurred:
- Recipient asks to be directly notified by Derrick when package arrives.
- If package is left on the loading dock for more than one week.
- If multiple or large packages are impeding the normal flow of work.
- If the recipient has moved out of the building, or is a new/unknown name/unit/department in the building.

The Loading Dock is a small, shared space with heavy foot traffic. Please notify Derrick if you need to stage material that will take up space.

Loading Dock Services is concerned with safety and security. It is important to know where packages came from and how they arrived. Ensuring that ship to addresses are specific helps us sort, notify (if requested), and confirm that packages are safe. We do follow the USPS recommended guide for suspicious packages. It is also important for us to know when deliveries are being made. If you see someone at the door, please request that they use the call box so we know to come down. Deliveries brought to the front desks of the library should be refused or turned away and directed (outside) around to the loading dock on the west side of the building and to use the call box. The loading dock is the only place with tools, space, and procedures to deal with deliveries.

Outgoing Mail and Packages

Campus Mail outside the building goes on the lower left shelf labeled “Outgoing Campus Mail” along the east wall of the loading dock. There are several different types of mail appropriate for placing here: Cross-campus envelopes (name, dept, and building), USMail (USPS) incorrectly delivered (old address crossed out and new building written), new mail with correct stamp, or new mail with a Printing & Mailing form with directions and billing code filled out and attached.

Larger packages for cross-campus (name, dept, and building) go in the canvas cart with the sign “Campus Freight Outgoing” as well as do larger mailings (more than a handful) with forms attached (Contact Printing & Mailing for the correct forms). Packages for anywhere else in the world can also be put in the campus freight canvas cart but need the correct forms previously mentioned attached to the packages.

Packages being sent with pre-paid labels via UPS or FedEx can be put on the LOWER SHELF of the grey UPS/FedEx receiving cart. Those delivery persons are on the alert for those and know to check there. This does NOT work for USMail (USPS) packages. The USMail does NOT pick-up here at the library, only at Printing and Mailing and a few other designated spots on campus such as XPress Stop in the MU.

Contact Printing & Mailing or your preferred shipping vendor for any shipping forms. Loading Dock Services does not have oversight over outgoing mail and packages, we simply ensure that there is shelving identified in the loading dock.

Large Deliveries

The vehicle area for the loading dock is small and restrictive in maneuverability. Large items are usually delivered by large vehicles that will have to park and unload just outside the vehicle area or on the street, both of which lack the benefit of a lift. Prior arrangements should be made with Fred Veitenheimer of Environmental Health and Safety in regards to the forklift. "On the fly" arrangements can also be made, but results may vary. Another caveat is the Fred is typically NOT available for the hour of 12:30-13:30 daily.

Fred Veitenheimer

Environmental Health and Safety

fred.veitenheimer@oregonstate.edu

(office) 541.737.4019

(cell) 541.979.7792

Insect Treatment Box

Rachel Burgess is in charge of the book ovens in the far back corner. They are used when books are returned with possible pest infestation. When in use, there is always a note saying so, with a time frame.

Paper Supplies

Paper for Learning Commons printers is stored on the three right-hand ranges on the back wall of the loading dock. If your department needs paper, please only take the Aspen 30 (green and white wrapper) and sign out the number of reams you took on the clipboard on the outer edge of the right-most shelf. You may need to move a cart or two to get to it.

Paper boxes go to RAS for the deduplication project. If they don’t need them, they become available to any building occupants. Please check with Kristin Swetland or Erin Kooyman for availability.

Printer Cartridges

Used toner area (back right corner of loading dock) is generally for Learning Commons printer toner only. If you put your used toner here, you are ordering a replacement that your department will be required to pay for. Northwest Print Strategies works on a milkman-type system, so the used toner you put out one month will be replaced with a new one the next month even if you don’t specifically order it. Toner is picked up and delivered on the first Friday of the month.

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