| Table of Content Zone | ||||
|---|---|---|---|---|
|
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Task | Web Application | Mobile Application |
|---|---|---|
Add/delete/edit user | Yes | Yes** |
Add/remove team member | Yes | Yes |
Add/delete credentials | Yes | No |
Assign/Remove access | Yes | Yes** |
Create device schedules | Yes | No |
Assign device schedules | Yes | Yes** |
Assign device groups | Yes | No |
Add/delete device | No | Yes** |
Update programming | Yes | Yes** |
Update firmware | Yes | Yes** |
Configure Wi-Fi | No | Yes** |
Retrieve Audits | Yes | Yes** |
** Must be connected to the device through the mobile app
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Log in to Engage
Search for the desired user in using the search bar or scrolling through the user list.
Select the user profile.
This image shows a prox chip credential. A smart credential will have a number.
Click the blue hyperlink for the credential.
Select "Delete this credential". The program will ask you to confirm by typing in the word "delete".
You must update the lock before the credential will be fully removed from the lock.
Now you can add a new credential.
Missing Credentials
Do not preemptively delete missing credentials, especially if they are smart cards. Missing credentials, study room key cards in particular, often return. Changing the expiration date of a credential is a simpler way to remove access to the locks until they are returned. Credentials can always be deleted later after they have been missing long enough to determine them “lost”.
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Change the expiration date to today’s date.
Click Save
You will get a pop-up telling you that the expiration date for all of the access permissions will be changed to match the date of the user profile. That’s exactly what you want.
If this is a smart credential, an update button will appear next to the credential. You won’t be able to update the credential unless it is returned.
You must update the lock before the credential’s access will be fully removed from the lock.
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