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** Must be connected to the device through the mobile app

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• The batteries in the lock are dying and not generating enough power to read the card.

• The key card has not been properly programmed into the lock.

• The key card has been damaged by a magnet or physical damage to the card.

Factory Default Reset

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POST Test

Support

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(FDR)

Sometimes a lock will develop a weird glitch. Many times, the solution is to reset it to its factory default settings and enroll the lock like its new.

To reset these locks you need:

• a screwdriver

• A physical key that will open the door.

Reset the lock:

• On the back side of the lock, remove the the battery cover.

• You will see a small, square silver and black button. This is the FDR button. Press and HOLD the FDR button for 5 seconds.

  • The lock will beep and blink 2 times.

  • If this doesn't happen, something is wrong, and you will need to troubleshoot.

• Turn the inside lever 3 times within 20 seconds.

  • The lock should blink red and beep on each lever turn.

  • After a moment, the lock will flash green 2 times and beep with each flash.

• Turn the inside lever one more time. If the lock beeps once, the reset is successful.

POST Test

POST is an acronym for Power On Self Test. Allegion will frequently ask you to conduct this test as part of troubleshooting when an FDR doesn’t solve the problem.

• Remove the batteries for at least one minute.

• Put the batteries back in the lock and wait for 30 seconds. The interior LED light will flash red or green.

  • Success: 5 green flashes and beeps at the end.

  • Fail: 3 red flashes and beeps then the light will remain red.

Support

Contact information for support can be found in the Engage app under "Help".

Glossary of Terms

• Audits: Audits tell us about the locks. In Engage, it also included diagnostic data, lock update attempts and battery power levels.

• Credentials: This is essentially the "key" someone uses to unlock a door. The credential can come in many different forms. Valley Library uses key cards and fobs. 

• Credential Reader: The credential reader reads the credentials prox chip or the smart chip number and inputs it into the programming software. If the reader is unable to read the number, it means the credential is incompatible with the reader or damaged and needs to be replaced.

• Site: Database files are called sites in the lock software. The electronic locks in Valley Library are separated into several different facility files, based largely on user group usage. Because the locks have been added incrementally, sometimes the groupings may seem strange.

• Fob: Another kind of credential that can be easily added to a key chain.

• Hot Stamp: Smart chip cards have a 6 digit code on the back of the card which can be used to find and/or identify key cards in Engage.

• Key Card: Smart chip cards are used for research rooms and study rooms. Prox chip cards and fobs are used for staff areas. OSU ID cards have both but we only use the prox chip. 

• Manual lock programming: Walking to the lock, connecting to it with a device, and updating the lock programming.

• Normal Credential: Credentials that are set as “normal” will not work when the lock battery gets low. Most credentials should be set as normal.

• No Tour Programming: Smart chips can be used to carry the program to the lock so you don't have to manually program the lock.

• Pass Through Credential: Credentials that are set as “pass through” will open locks even when the battery is getting low. So if a normal credential doesn’t work but a pass through does, the problem is probably low batteries. Only LEAD full-time employees and Master Key holders have pass through credentials. All others should be normal.

• Prox chip or Proximity chip: This is the chip inside prox chip cards and fobs. When placed near the lock, the reader in the lock induces a current in the card. The current powers the chip in the card and allows the card to then transmit data (specifically the chip's serial number) to the lock.

• Smart credential: In simplified terms, this is a credential that can carry programming to the lock for you and allows us to program locks remotely.

• Wireless lock updates: LE locks connect to wifi nightly. This is another way to program locks without manually programming the lock.