Overview

Electronic locks record every time a credential is used to open the lock. Schlage SMS Express refers to this data as "audits". The data can then be used to generate reports through Schlage SMS Express and analyzed in Excel. Because the Grad Commons reports are HTML format, it is possible to read the raw data in the reports as well, but it is tedious. That is why we use Excel and Pivot Charts to analyze the data from the  research rooms to enforce minimum usage policies. 

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• HHD
• Autosync cable with the serial prongs
• Programming credential
• Room Checklist
• Master Key card for research rooms. (You will NOT be entering the rooms though.)

Collecting Audit Data

Of all the processes required to manage electronic locks, collecting audit data is probably the most automated. To collect the data:

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• Plug the HHD into the computer. Make sure it is turned on and active.
• Also plug it into the AC adaptor cable so that it can charge it's battery.
• Open the Windows Mobile Device Utility.
• The HHD should automatically sync. If it doesn't, you may have to unplug the HHD and try again.
• Allow the HHD to sync the files to the computer using Windows Mobile Device Utility.
• That's it. That's all you have to do. 

Troubleshooting When Collecting Audit Data

Date/Time doesn't match HHD message

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1. Tap "yes". You always want to tap "yes" because if you don't, you won't be able to collect the audit data.
2. The program will ask you to present a programming credential.
   1. Hold the fob in front of the oval shaped indentation. This is the credential reader.
   2. Hold it steadily and be patient. These locks are old and it takes awhile to recognize the credential.
   3. If it just isn't doing anything, change the angle of the front of the fob so it is pointing towards different areas of the oval but do not remove the credential from the oval.
   4. Eventually the red and green LED lights should start flashing.
3. Tap "ok" on the screen. 
4. The program should do it's thing and eventually it will tell you it has successfully corrected the time. 
5. You can hit "ok" if you want or you can just wait and it will start downloading the audits.

Error message when presenting a programming credential and/or red light remains on

Anytime you see the red light remain on, it means that for some reason, the lock is in error mode and the credential reader is frozen. It's not your fault. The locks are very finicky. However, you can't program or collect audit data when this happens. The easiest fix is to just start over by doing the following steps.

1. Remove the cable from the lock. The HHD will take a moment or two to realize you've pulled the plug but that's okay.
2. Use the master key card to unlock the door. But don't open the door. You aren't entering the room. You are just unfreezing the lock.
   1. The master key card is a "pass through" credential. This means it will work even when the lock is frozen
3. Wait until you hear the door lock again.
4. Plug the cable back into the lock and start over.

Generating Audit Reports

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