Overview

Electronic locks record every time a credential is used to open the lock. Schlage SMS Express refers to this data as "audits". The data can then be used to generate reports through Schlage SMS Express and analyzed in Excel. Because the Grad Commons reports are HTML format, it is possible to read the raw data in the reports as well, but it is tedious. That is why we use Excel and Pivot Charts to analyze the data from the  research rooms to enforce minimum usage policies. 

This page will cover how to collect the data, generate reports, store those reports for analyzing, and avoid losing data.

Audit data can be collected in two ways.

• Every time you program a lock, audit data from that lock is automatically downloaded to the HHD.
• Plugging the HHD into a lock without programming a lock. This is much faster. Just plug in the HHD and let the locks do the rest. You will see a message telling you the HHD is downloading the audit data.

Gathering Supplies

Supplies you will need:

• HHD
• Autosync cable with the serial prongs
• Programming credential
• Room Checklist
• Master Key card for research rooms. (You will NOT be entering the rooms though.)

Collecting Audit Data

Of all the processes required to manage electronic locks, collecting audit data is probably the most automated. To collect the data:

1. Open the Schlage Utility program on the HHD and login.
2. Make sure the serial icon is showing on the lower right corner of the screen. If the USB icon is being displayed, tap the icon once and it should switch to the serial icon.
3. Plug the prongs into the two holes on the front of the electronic lock. Make sure the prong end is facing so that the two circles on the prongs are facing upwards (almost like a little face).
4. Now you wait while the HHD does it's thing. Several messages will appear. This is not necessarily all-inclusive but to give you a general idea:
   1. "No door data available"
   2.  The door you are plugged into will eventually pop up
   3. "Gathering Audit data"
   4. "Audit data successfully gathered"
5. Remove the prongs from the lock and go to the next door.
6. If something else happens, see the Troubleshooting section below.

Downloading Audit Data

After you have collected the data, it needs to be downloaded onto the computer. 

• Plug the HHD into the computer. Make sure it is turned on and active.
• Also plug it into the AC adaptor cable so that it can charge it's battery.
• Open the Windows Mobile Device Utility.
• The HHD should automatically sync. If it doesn't, you may have to unplug the HHD and try again.
• Allow the HHD to sync the files to the computer using Windows Mobile Device Utility.
• That's it. That's all you have to do. 

Troubleshooting When Collecting Audit Data

Date/Time doesn't match HHD message

Locks have an internal clock. However, because they are battery operated, over time the clocks begin to lose time. If they are off by even as little as a minute, a message will pop up asking if you want to correct this. This is why you bring the programming credential. When this message pops up, do the following.

1. Tap "yes". You always want to tap "yes" because if you don't, you won't be able to collect the audit data.
2. The program will ask you to present a programming credential.
   1. Hold the fob in front of the oval shaped indentation. This is the credential reader.
   2. Hold it steadily and be patient. These locks are old and it takes awhile to recognize the credential.
   3. If it just isn't doing anything, change the angle of the front of the fob so it is pointing towards different areas of the oval but do not remove the credential from the oval.
   4. Eventually the red and green LED lights should start flashing.
3. Tap "ok" on the screen. 
4. The program should do it's thing and eventually it will tell you it has successfully corrected the time. 
5. You can hit "ok" if you want or you can just wait and it will start downloading the audits.

Error message when presenting a programming credential and/or red light remains on

Anytime you see the red light remain on, it means that for some reason, the lock is in error mode and the credential reader is frozen. It's not your fault. The locks are very finicky. However, you can't program or collect audit data when this happens. The easiest fix is to just start over by doing the following steps.

1. Remove the cable from the lock. The HHD will take a moment or two to realize you've pulled the plug but that's okay.
2. Use the master key card to unlock the door. But don't open the door. You aren't entering the room. You are just unfreezing the lock.
   1. The master key card is a "pass through" credential. This means it will work even when the lock is frozen
3. Wait until you hear the door lock again.
4. Plug the cable back into the lock and start over.

Generating Audit Reports

Schlage SMS will generate Audit report files. These files contain a massive amount of data. 

• Open Schlage SMS Express.
• Make sure you are in the correct facility file by opening the facility you want to work with.
• Click "Audits" from the menu across the top of the window. Choose Door/Date.
  
  

• There is a good chance the program will freeze during this process. Just give it time. It is processing a lot of data and it may take as long as 10 minutes before the program unfreezes.
• Once the reports are generated, a window will pop-up like this.

• There will be many, many pages of reports. Each page is a separate file.
• Click on the folder in the upper left corner and the program will show you the location of the reports.

• Open an Explorer Window and follow that path: Computer<OS Disk (C:)>Program files (x86)>Schlage>Schlage Express

• Do not open the "Reports" folder. If you do, the folder will appear empty. You must do one more step first.
• Notice how the Reports folder is faded? Click "Compatability files" on the bar near the top of the pane. The window will then change in appearance.
• Now click on the Reports folder. It will look something like this.

• Open a 2nd Explorer window and find your flash drive. Create a new folder on your flash drive that says "Reports current date" Example: Reports 3-26-18
• Select the first file that says "Access by Door". Then, while holding down the "Ctrl" button, scroll down until you find the last file labeled Access by Door and click it. This should select all of the files. 
• Drag all of those files into the folder you just created on your flash drive.
• Eject the flash drive from the computer. 
• Connect the flash drive to a networked computer. Open the Shared Drive. You will drag the folder from your flash drive to the shared drive.
• Save the folder at Shared Drive<LEAD<Circulation<Rooms<Research Room Audits.

Losing Audit Data

Unfortunately, it is very easy to lose audit data. Especially if you transfer the Schlage SMS Express software from one computer to another.

Here are some overarching issues with audits:

If you transfer the program from one computer to another, you'll need to get the audit files from the doors before you switch the database file (you don't have to program the doors, just get the audit files, which is a bit faster), then transfer the program, and then program all the doors. Generate files for all the doors that you need data from. Click on Generate Program Files and then click on Show all doors and then select the desired doors.  

You have to program all the doors again because the computer that has the program installed assigns a unique number to the lock and that's what it uses to match the audit data to the lock. It will assign each lock a new number when you program 

If you program the lock, it will delete the audit data from the lock and it can't be retrieved again.

Here is how you lose data:

1. Program the lock

2. Don't produce the audit report

3. Generate files

4. Program the door again