Overview

Key cards, especially study room key cards get A LOT of use. This means they frequently get damaged and need replacing for a variety of reasons. This page will discuss:

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• If you haven't already tested the key card on the door, test it now.
• If it won't open, try to open the door using a PIN credential. Sometimes the lock will still open with a PIN when the batteries are low.
  • Watch the red and green lights when you test both the card and the PIN. 
  • The pattern displayed is a code that will tell you what is going on. You can find more by looking at the lock manual in the room coordinator's file.
• If the red light flashes 12 times before the green light flashes, the batteries need to be replaced.  

Check the lock codes 

• Red light flashes many times, no green, door doesn't unlock: Lock is in lock-out mode. You need to use a freeze credential to unlock.
  • I have also found that a pass through credential will also sometimes unfreeze the lock if the lock is just in error mode. All LEAD staff should have pass through credentials.

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