The Telecom coordinator (Lucinda Amerman (Unlicensed) ) is the primary contact for Telecom services, both for library staff and Telecom. Requests from staff should be directed through the coordinator, so that Telecom has one point of contact to simplify the process. The page outlines many of the services the Telecom coordinator provides for library staff.
Onboarding and Offboarding
New Employees
When a new employee is hired, there are several telecom related items to set up.
Voice mail activation to the existing line and directory updates when needed.
Long Distance Code activation
Voice Activation if there is not an existing active phone line in the employee's work space
Data port activation if there isn't an active data port
Phone purchase/replacement if needed
Please contact the Telecom coordinator with the following information for a new employee hire
Phone number that their predecessor used
ID number of new employee
Name for Banner and email for tie-in
Location of employee's work space
Employees who are leaving
When an employee is leaving, please contact the Telecom coordinator with the employee's:
Name
Last day of work
ID number
This will assist the Telecom coordinator to
Stop the Long Distance Authorization Card
Update the website's employee directory
Update the library's phone directory
In some cases, disconnecting a port for that space is necessary
Change in Data or voice ports
Existing Employee Telecom Services
There are several services that Telecom provides. Some of these services require supervisor approval. Please contact the Telecom coordinator if you have questions.
Phone Repair
Data line repair
Directory updates including employee name change
Voicemail repair, activation, reset, and troubleshooting
Relocation of phone line when an employee moves to a new workspace
Soft phone
Cell phone service
Cell phone allowance
Special programming including call forwarding, call pickup groups, line bridge and more.
Submit the requests through library.maintenance@oregonstate.edu for the telecom manager in the library is currently Lucinda Amerman (Unlicensed)
Telephone and Voice Mail Guides
Phone Manuals
Most people have Avaya J169 model (VOIP phone) or the Avaya 1408 model (digital). Below you will find guides for both of these phones. There are guides for many other models in the Telecom Box folder. If you click the link, you can access and download files from. Feel free to browse the files in that folder if you have an older phone. If you can't find what you are looking for there, let the Telecom Coordinator (Lucinda Amerman (Unlicensed) ) know. They may be able to find the manual you need.
J169 Quick Reference Guide (VOIP Phone-uses colored port cable)
Avaya 1400_User_Guide (Digital phone-uses black/grey port cable)
Avaya 1408 Quick Reference Guide (Digital phone-uses black/grey port cable)
Voice Mail
You can find instructions for setting up and using your voice mail by clicking the links below.
Special Employee Benefits
OSU employees may qualify for a discount to their personal cell phone account. While you can find more information here, below is a brief outline of some of the benefits available (accuracy not guaranteed). You will need to confirm with your cell phone provider.
OSU employees who are Verizon subscribers may qualify for an 18% employee discount
OSU employees who are AT&T subscribers may qualify for a 17% employee discount
OSU employees who are T-Mobile/Sprint subscribers may qualify for discounts.
Contact shalem.patton@t-mobile.com or call 1 - 855-570-9947 to get Waived Activation Fees. Use Promo Code PERKSOR3
Troubleshooting
Below are suggested solutions for some common problems folks encounter when using their phones. If you don't see a helpful solution listed below, contact the Telecom Coordinator (Lucinda Amerman (Unlicensed) ) through library.maintenance@oregonstate.edu.
Connecting the phone
There are multiple ports in the back of the phone. The diagrams below show how to connect the phone to the data port and computer.
9608G
Top port connects to wall
Middle port connect to the computer
Logged out of phone
When you have accidentally logged out of your phone, you can't make calls or do anything until you log back in. The phone will ask you for your extension and password.
The password should be the same as the last 5 digits of the extension. For example, if your phone number is 737-7295, you'd need to enter
extension: 77295
password: 77295
Displaying missed calls
The display on the phones will often cut off part of the information you need to see who called. Figuring out how to see the full display isn't very intuitive. These instructions are for the Avaya 1408 model.
Press the Call Log button.
Scroll to the number you want to view.
Press the Details softkey to view the name. Then scroll down one line at a time to view the number, date, time, and duration of the call.
Press the Back softkey to return to the list view.