Troubleshooting Slow Program
If the Schlage program is taking forever to bring up "Generate Program Files, " you may need to clear out some files. To do so:
First, try clearing out the files in the sync folder for the HHD.
- Open up the desktop shortcut to "Documents on Portunus."
- Delete all listed files with A, D, and K in the file type name
- NOTE: This will delete any audit information and you will permanently lose the audits.
- For reference: "A" designates an audit file and "D" designates a door file. I don't know what "K" stands for.
- The following files can be deleted if deleting just the A, D, and K file types don't fix the problem:
- Templates
- Capindex.ndx
- LOCKINFO.CFG
- Uplink.log
If you're still encountering slowness, clear out the audit files.
- Open up SMS Express.
- Go to Settings > Program Settings > Audits
- Be sure to keep the number of audits to 10,000.
- Click "Purge Now" to clear out files immediately.
- Save purged audit to text in "OldAudits" folder.
- The "OldAudits" folder is located at: C:\Program Files (x86)\Schlage Security Management System Express\OldAudits
Missing Audit File Error Message
If you get get a error message regarding missing audit files, go ahead and delete the audit files. We do not audit the locks anymore, so it is of no concern if we delete them. .
File sharing lock count exceeded error message
This can come up when the program is running slowly but it won't let you purge excess audits.
Got to this file: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Jet\4.0\Engines\Jet 4.0
- In the right pane of Registry Editor, double-click MaxLocksPerFile.
- On the Edit DWORD Value dialog box, select Decimal.
- Modify the value of the Value data box as required, and then select OK. (Note: make this number very high-like 1,000,000).