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- Support website
- Navigation: Electronic Locks tab < More < CM Series Locks
- Their website isn't designed very well, so sometimes it is difficult to find information that you need.
877-671-7011
- Additional contact information
Maintenance
Key Card Replacement for Study Rooms, Research Rooms, and
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- Each morning Circulation desk staff check for missing key cards and inform the Room Coordinator who tracks how long a key has been missing. Keys that have been missing for more than 3 days should be replaced.
- If a key is damaged or quits working, Circulation desk staff will complete a follow-up form and put the key card will be put in the Circulation inbox behind the Circulation desk.
- A copy of the follow-up form will be sent to library.maintenance@oregonstate.edu.
Key Card Replacement for Research Rooms
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Classrooms
- LEAD manages replacement of key cards for study rooms and research rooms using Engage.
- Admin manages the following key cards and credentials:
- Employee credentials
- Credentials for AD-200 and CO-200 locks that use Schlage SMS Express for programming. This includes Willamette East/West and Autzen classrooms.
Lock Maintenance
- Create replacement key cards (non-functioning or physically damaged) for research rooms.Replacing for some classrooms/
- Replace batteries in door locks. This should be done once per year for research rooms.
- Program locks for staff access as needed. Usually Grad Commons staff.
- Graduate Writing Center has 2 fobs for their use programmed into the locks for doors 6171, 6812, 6822, 6420
Study Room back-up duties
- Replace key cards as needed.
- Check the circulation inbox for damaged key cards
- Replace batteries in the locks if a lock is slow to unlock or isn't responding at all.
Research Room back-up
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Employee Credential back up duties
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