The Emerging Technologies and Services Department is the first point of contact for library staff to get technical support for the following systems:
- all publicly accessible workstations in the Learning Commons and on other floors of the library;
- the online library systems;
- the pay-for-printing system;
- most library web sites;
- non-standard hardware and software, such as scanners; ILLiad, etc.
Requesting support for: | Routine issues or problems | Emergencies | Notes |
| Staff Computers | (541) 737-8787 | If your computer is unusable, contact margaret.mellinger@oregonstate.edu | All staff computers (PCs and Macs) are under 4-year warranty. We also pay an annual fee to Community Network to service our machines, keep software updated, and troubleshoot software/network problems. If your computer has a hardware problem (e.g. broken keyboard) contact margaret.mellinger@oregonstate.edu and/or david.manela@oregontate.edu so that we can arrange for you to have a loaner. CN can help arrange repairs for PCs, but the OSU Bookstore handles repairs for Macs. ETS can create a Purchase Order to get Mac repairs started. Don't take your machine to a 3rd party for repairs. |
Computers that run scanners, ILLiad, etc | Submit help ticket to: |
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Website problems or requests | Submit help ticket to: |
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1Search Problems | Library1Search@oregonstate.edu | hui.zhang@oregonstate.edu or emergency channel in Slack. | |
Patron/Public Equipment | Submit help ticket to: | If it's a massive failure (not just one machine)
| includes Learning Commons and URW Studio computers, public patron computers, scanners, photocopiers, and Beaver Print |
Classroom Problems | Submit help ticket to: |
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Electronic Database Access Problems | Ian Scofield: (541) 737-6953 | M-F 8 am - 5 pm | |
| Technology related questions that are not covered here? | use ETS channel in Slack or contact margaret.mellinger@oregonstate.edu |
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