Technology Support Information
The Library Information Technology Services Unit is the first point of contact for library staff to get technical support for the following systems:
all publicly accessible workstations in the Learning Commons and on other floors of the library;
the online library systems;
the pay-for-printing system;
most library web sites;
non-standard hardware and software, such as scanners; microform readers, etc.
Requesting support for: | Routine issues or problems | Emergencies | Notes |
Staff Computers | (541) 737-8787 | If your computer is unusable, contact margaret.mellinger@oregonstate.edu | All staff computers (PCs and Macs) are under 4-year warranty. We also pay an annual fee to Customer Experience (formerly named Community Network) to service our machines, keep software updated, and troubleshoot software/network problems. If your computer has a hardware problem (e.g. broken keyboard) contact david.manela@oregontate.edu so that we can arrange for you to have a loaner. The Service Deak can help arrange repairs for PCs, Macs are another issue. ITS can arrange to get Mac repairs started. Don't take your machine to a 3rd party for repairs. |
Computers that run scanners, microforms, etc | Submit help ticket to: |
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Website problems or requests | Submit help ticket to: |
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1Search Problems | Library1Search@oregonstate.edu | hui.zhang@oregonstate.edu or tech-emergency channel in Slack. | |
Patron/Public Equipment | Submit help ticket to: | If it's a massive failure (not just one machine)
| includes Learning Commons and URW Studio computers, public patron computers, scanners, photocopiers, and Beaver Print |
Classroom Problems | Submit help ticket to: |
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Electronic Database Access Problems | Ian Scofield: (541) 737-6953 | M-F 8 am - 5 pm | |
Technology related questions that are not covered here? | use #lits channel in Slack or contact Beth Shields |
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