The Library Information Technology Department is the first point of contact for library staff to get technical support for the following systems:

all publicly accessible workstations in the Learning Commons and on other floors of the library;
the online library systems;
the pay-for-printing system;
most library web sites;
non-standard hardware and software, such as scanners; ILLiad, etc.

Requesting support for:	Routine issues or problems	Emergencies	Notes
Staff Computers	(541) 737-8787 https://technology.oregonstate.edu/help	If your computer is unusable, contact margaret.mellinger@oregonstate.edu	All staff computers (PCs and Macs) are under 4-year warranty. We also pay an annual fee to Customer Experience (formerly named Community Network) to service our machines, keep software updated, and troubleshoot software/network problems. If your computer has a hardware problem (e.g. broken keyboard) contact margaret.mellinger@oregonstate.edu and/or david.manela@oregontate.edu so that we can arrange for you to have a loaner. CN can help arrange repairs for PCs, but the OSU Bookstore handles repairs for Macs. LIT can create a Purchase Order to get Mac repairs started. Don't take your machine to a 3rd party for repairs.
Computers that run scanners, ILLiad, etc	Submit help ticket to: https://beav.es/Z4R	Call emergency pager (541) 737-8989, leave a voice message, then Report in tech-emergency channel in Slack OR send email to libtech.support@oregonstate.edu
Website problems or requests	Submit help ticket to: https://beav.es/Z4R	Call emergency pager (541) 737-8989, leave a voice message, then Report in tech-emergency channel in Slack OR send email to libtech.support@oregonstate.edu
1Search Problems	Library1Search@oregonstate.edu	hui.zhang@oregonstate.edu or tech-emergency channel in Slack.
Patron/Public Equipment	Submit help ticket to: https://beav.es/Z4R	If it's a massive failure (not just one machine) Call emergency pager (541) 737-8989, leave a voice message, then Report in tech-emergency channel in Slack OR send email to libtech.support@oregonstate.edu	includes Learning Commons and URW Studio computers, public patron computers, scanners, photocopiers, and Beaver Print
Classroom Problems	Submit help ticket to: https://beav.es/Z4R	Call emergency pager (541) 737-8989, leave a voice message, then Report in tech-emergency channel in Slack OR send email to libtech.support@oregonstate.edu
Electronic Database Access Problems	e-resources@oregonstate.edu	Ian Scofield: (541) 737-6953	M-F 8 am - 5 pm
Technology related questions that are not covered here?	use LIT channel in Slack or contact margaret.mellinger@oregonstate.edu	Call emergency pager (541) 737-8989, leave a voice message, then Report in tech-emergency channel in Slack OR send email to libtech.support@oregonstate.edu

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