Technology Support Information

The Library Information Technology Department is the first point of contact for library staff to get technical support for the following systems:

  • all publicly accessible workstations in the Learning Commons and on other floors of the library;
  • the online library systems;
  • the pay-for-printing system; 
  • most library web sites;
  • non-standard hardware and software, such as scanners; ILLiad, etc.

Requesting support for:

Routine issues or problems

Emergencies

Notes

Staff Computers

(541) 737-8787

https://technology.oregonstate.edu/help

If your computer is unusable, contact margaret.mellinger@oregonstate.edu

All staff computers (PCs and Macs) are under 4-year warranty. We also pay an annual fee to Customer Experience (formerly named Community Network) to service our machines, keep software updated, and troubleshoot software/network problems. 

If your computer has a hardware problem (e.g. broken keyboard) contact margaret.mellinger@oregonstate.edu and/or david.manela@oregontate.edu so that we can arrange for you to have a loaner.  CN can help arrange repairs for PCs, but the OSU Bookstore handles repairs for Macs.  LIT can create a Purchase Order to get Mac repairs started. Don't take your machine to a 3rd party for repairs. 

Computers that run scanners, ILLiad, etc

Submit help ticket to:

https://beav.es/Z4R

  1. Call emergency pager (541) 737-8989, leave a voice message, then
  2. Report in tech-emergency channel in Slack
    OR send email to libtech.support@oregonstate.edu



Website problems or requests

Submit help ticket to:

https://beav.es/Z4R

  1. Call emergency pager (541) 737-8989, leave a voice message, then
  2. Report in tech-emergency channel in Slack
    OR send email to libtech.support@oregonstate.edu

1Search Problems


Library1Search@oregonstate.edu


hui.zhang@oregonstate.edu or tech-emergency channel in Slack.



Patron/Public Equipment

Submit help ticket to:

https://beav.es/Z4R

If it's a massive failure (not just one machine)

  1. Call emergency pager (541) 737-8989, leave a voice message, then
  2. Report in tech-emergency channel in Slack
    OR send email to libtech.support@oregonstate.edu

includes Learning Commons and URW Studio computers, public patron computers, scanners, photocopiers, and Beaver Print

Classroom Problems

Submit help ticket to:

https://beav.es/Z4R

  1. Call emergency pager (541) 737-8989, leave a voice message, then
  2. Report in tech-emergency channel in Slack
    OR send email to libtech.support@oregonstate.edu

Electronic Database Access Problems

e-resources@oregonstate.edu

Ian Scofield: (541) 737-6953

M-F 8 am - 5 pm

Technology related questions that are not covered here?

use LIT channel in Slack or contact margaret.mellinger@oregonstate.edu

  1. Call emergency pager (541) 737-8989, leave a voice message, then
  2. Report in tech-emergency channel in Slack
    OR send email to libtech.support@oregonstate.edu