Troubleshooting Slow Program
If the Schlage program is taking forever to bring up "Generate Program Files, you may need to clear out some files.
First, try clearing out the files in the sync folder for the HHD.
- Open up the desktop shortcut to "Documents on Portunus."
- Delete all listed files with A, D, and K in the file type name
- For reference: "A" designates an audit file and "D" designates a door file. I don't know what "K" stands for.
- The following files can be deleted if deleting just the A, D, and K file types don't fix the problem:
- Templates
- Capindex.ndx
- LOCKINFO.CFG
- Uplink.log
If you're still encountering slowness, clear out the audit files.
- Open up SMS Express.
- Go to Settings > Program Settings > Audits
- Be sure to keep the number of audits to 10,000.
- Click "Purge Now" to clear out files immediately.
- Save purged audit to text in "OldAudits" folder.
- The "OldAudits" folder is located at: C:\Program Files (x86)\Schlage Security Management System Express\OldAudits
Missing Audit File Error Message
If you get get a error message regarding missing audit files, go ahead and delete the audit files. We do not audit the locks anymore, so it is of no concern if we delete them.