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Schlage Express Software

If you need to reinstall the Schlage Express software, call Allegion. They no longer install the software from a disc but from a download instead. They also need to install a patch for Windows Mobile Device since that application is no longer included in Windows. The should walk you through the entire process.

Note
titleBack up your data

Before you call Allegion, collect audit data from all of the locks and back up the files. Once you reinstall the software, old audit data may not be accessible from the locks. This is especially important for the Grad Student Commons Research rooms.

Preparing to install new software

If you end up purchasing new or replacement locks, peripherals or software, there are several things to be aware of if you want to safe your data and have the installation go smoothly.
  • Collect the audit data from all the doors one last time. Download the data and back-up your facility files.
  • Make note of the current file path configurations for:
    • Backing up the facility files
    • Downloading data from the HHD
  • Plan to spend time on the phone with Allegion. You will need help with:
    • Download Windows Mobile Device Center and a patch that will allow it to work on Windows 10. 
    • Downloading any necessary firmware updates for new or existing locks.
    • Downloading the Schlage Utility Software for the HHD.
    • Downloading any necessary firmware updates for the HHD.
  1. Install the SMS Express Program
    1. To install using the CD...
      1. The CD is located at the study room coordinator's desk in a plastic protective sleeve in the file cabinet under "Study Rooms."
      2. Navigate: Start>Computer>DVD Drive.
      3. Double click on SMS Express 4.2.0 Setup to start the installation.
    2. To install using the .exe file, go to the Allegion website and download the exe file for the 4.4 version. It's located under the Firmware/Software section. This is the current version we're using.
      1. the SMS 4.2.0 file is located at Shared>Library>LEAD>Circulation>Rooms. Double click to start installation.
    3. After you double clicked the file, the InstallShield Wizard will open to the Welcome screen.
    4. Click Next.
    5. Click on the I accept the terms in the license agreement button.
    6. Click Next.
    7. Enter a User Name and Organization in the provided fields.
    8. Click Next.
    9. Click Install. The installation process will begin.
    10. When the process is complete the Completed screen will open.
    11. Click Finish. SMS Express is now installed.
  2. Open the SMS Express program. There should now be a shortcut on the desktop.
  3. The first time you log in, you use just the default username (Manager) and password (123456).
  4. A prompt will come up. Click Continue.
  5. Unlock the SMS Express software with a code to verify purchase.

    1. Go to the Allegion website to register by filling out their form. (Allegion bought Schlage recently, so the URL in the user manual is incorrect.)

    2. The form will ask for...

      1. a machine ID number, which you get from the SMS Express software.

        1. Click on Help>About to get the machine ID number, which is a 16 digits of numbers and letters.
      2. the customer order number, which is is located on the CD install sleeve; it is 558183.

    3. The code will get sent to your email after you submit the registration form. Until you get the unlock key, which can take a couple of days, continue to use the default username and password to log into the program. 

    4. The program will prompt you to enter an unlock key every time you log in. Enter it when you get it through your email.
      1. The unlock key prompt will as for the machine ID, username, which is MANGER (case sensitive) and the unlock key.
  6. Load the facility from the share drive
    1. Go to Facility>Restore Backup
    2. Click Yes. The Select Facility to Restore window will open.
    3. Navigate to the database that was backed up from the previous version and select the backup file. So, go to Shared>Library>LEAD>Circulation>Rooms>DO NOT DELETE MOVE OR MODIFY
    4. Click Open. The Existing Facility File Found window will open.
    5. Click OK
  7. Set the facility backup location
    1. The facility backup location is where all the files for the locking system are store. Backup the facility on the share drive.
    2. In SMS Express, click on Settings>Program Settings, select the Backup tab.
    3. To change the location of the backup folder, click Change Folder. The Select Path Window will open.

      1. The default location on a 32 Bit platform is C:\Program Files\Schlage Security Management System Express\

      2. The default location on a 64 Bit platform is: C:\Program Files (x86)\Schlage Security Management System Express\

    4. Navigate to S:\Shared\LEAD\Circulation\Rooms\DO NOT DELETE MOVE OR MODIFY to change it to that location. (Your letter for the share drive may not be "S." It can be another letter.)
    5. Click OK
    6. Click Save
    7. Don't leave the Program Settings just yet. We're not done here.
  8. Set the synchronization folder
    1. Windows Mobile Device Center created a synchronization folder on your computer that the HHD uses to synchronize files with your computer. SMS Express needs to know that location in order to use that folder.
    2. Find the synchronization folder
      1. Open WMDC
      2. Hover over Mobile Device Settings
      3. Click on Change content sync settings
      4. Click on Sync Settings under Files
      5. Make a note of the folder path listed. It probably looks similar to: C:\Users\locksystem\Documents\Documents on Portunus

        1. (Locksystem is the name of the local account you created. Portunus is the name of the HHD.)
    3. Go back to SMS Express to the Program Settings. Click on the Programming tab.
    4. Select that the locks will be programmed with a Pocket PC device
    5. Click Change Folder and you will be given an option to select the location.
    6. Navigate to the synchronization folder that you found earlier.
    7. Click OK.
    8. in the Program Settings window, click Save, then click Close.
  9. Add System Operators
    1. Adding system operators enables you and other staff members to have log in access to the Schlage Express
      software. After you add at least one System Operator with all privileges, remember to delete the default Manager

      and Operator
    2. In the Main screen, click on Settings>Operator Settings.
    3. Click Add at the bottom of the Manager pane, which will create an account that will have all privileges.
    4. Use the same username and password information as we do for all our shared log in credentials.
    5. Delete the default manger and operator accounts.
  10. Plug in the credential reader to a serial port on the back of your computer. There is no software or driver that is needed for this piece of hardware. 
    1. To test that it's working, go to create a keycard and have the credential reader scan a keycard from the box of extras. It should fill out a 16 digit number. Cancel any changes since it's just a test for the credential reader.

Setting up Windows Mobile Device Center (WMDC)

  1. Determine if your Windows version is 32 bit or 34 bit.
    1. Right click the Windows button, and select System. Under "Device Specifications" you will see whether the computer is a 32 bit or 64 bit version.
  2. Connect the HHD to your computer.
  3. In the Windows Mobile Member Center window, click Set up your device.
  4. In the Set Up Windows Mobile Partnership window:
    1. You can either type in a meaningful name in the Device Name block or leave the default name as is
    2. Click to check the Create a shortcut on the Desktop to Windows Mobile Device Center check box.
    3. When prompted, deselect all the check boxes, except for Files.
    4. Click Set Up.
    5. Click Next. A WMDC Partnership has now been established.
  5. Settings to change: 
    1. Under Mobile Device Settings > Change content sync settings deselect the preselected options and only check Files
    2. Under Mobile Device Settings > Manage a Partnership
      1. Fill out the "Name this PC" field with something descriptive
      2. Set "If there is a conflict" to "Replace items on desktop."
  6. Some helpful tweaks for the local account:
    1. Add WMDC to start automatically whenever you log in.
    2. Create desktop shortcuts for the folder DONOTDELETE (S:\Shared\LEAD\Circulation\Rooms\DO NOT DELETE MOVE OR MODIFY), SMS Express software, and WMDC.

...

Installing Schlage Express Software

Call Allegion: 877-671-7011

File paths for the software

  • Backup for SES: S:\Restricted Share\Admin\Building\Electronic locks


Engage Software