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Delivery Service Expectations

Loading Dock Services receives mail/packages/shipments for over 350 people in the Valley Library from 8AM-5PM Monday through Friday (excluding holidays and other closures).  This service is one of the primary responsibilities of Alice Mang who manages service expectations with the assistance of 2-3 student employees, and back-up support from other staff in the Resource Acquisitions & Sharing Department.

Loading Dock Service includes the following:

  • Answering the loading dock door and allowing in individuals that have identified themselves as delivery personnel, or OSU personnel such as facilities or recycling.
  • Supporting large shipments.  Liaising with campus mail, campus parcel, and campus freight to arrange for successful pick up and deliveries for building residents.
    • Contact Alice to help facilitate the arrival and pickup of large shipments.
  • Signing for packages.  We do not inspect packages prior to signing unless:
    • Recipient has specifically asked Alice for inspection prior to signing.
    • Delivery person is concerned about damage due to shipping.
    • Company requires inspection prior to signing.
  • Sorting packages and noting total amounts, for whom, and when delivery occurred for internal auditing purposes.
    • Mail with generic addresses (121 The Valley Library, Corvallis, OR) will be opened by Alice Mang to determine recipient. 
  • Notification of package arrival when one of the following has occurred:
    • Recipient asks to be directly notified by Alice when package arrives.
    • If package is left on the loading dock for more than one week.
    • If multiple or large packages are impeding the normal flow of work.
    • If the recipient has moved out of the building, or is a new/unknown name/unit/department in the building.

The Loading Dock is a small, shared space with heavy foot traffic.  Please notify Alice if you need to stage material that will take up space.

Loading Dock Services is concerned with safety.  It is important to know where packages came from and how they arrived.  Ensuring that ship to addresses are specific helps us sort, notify (if requested), and confirm that packages are safe.  We do follow the USPS recommended guide for suspicious packages.  It is also important for us to know when deliveries are being made.  If you see someone at the door, please request that they use the call box so we know to come down. 

 

Insect Treatment Box

Under construction...

Paper Supplies

Under construction...

 

Printer Cartridges

Under construction

 

 

 

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