Vending Machines

Owned by Kimberly Holling (Unlicensed)
Last updated: Feb 06, 2020 by Autumn Sunshine (Unlicensed)Version comment
2 min read

Food and Drink Machines

The Memorial Union (MU) is in charge of the Valley Library's food and drink vending machines. When handling a situation re: vending machines, please gather the following information:

  • Which machine was being used and what happened?
  • Did it take the money?  If so, what type of payment was used: cash (coins or bills?), credit card, debit card, or Orange Cash?
  • Did it dispense the product at all? Did it become stuck? If so, where in the machine?
  • Did the machine not provide change?
  • Did the machine display any messages?

Once machine is identified, please obtain the service number:

  • Pepsi machines are labeled on the inside left-hand side.
  • Food machines have service numbers listed on the back (upper back left-hand side).
  • If you cannot obtain the service number, please describe its specific location in the building.

Once you gather this information, email it to the MU Information Desk: reserv@oregonstate.edu

The companies that work on the machines will be notified, and can dispense refunds if money has been taken. For in-person visits, the MU Business Office is located inside the MU, up the main inside stairs and to the right. Individuals must complete a form in order to receive the appropriate refunds. The MU is open weekdays: 8 am-4:30 pm Monday-Friday.

Refunds

The reimbursement/refund process depends on the type of payment: 

Orange Cash, Orange Rewards or UHDS Dining Plans – Patron should go to the ID Center (if the ID Center is closed, go to the MU Info Desk and complete a form) 

US Currency (cash) – MU Information Desk

Credit or Debit Cards – File a dispute with the bank who issued the card 

For some, disputing charges with the bank is more hassle then it is worth, which is understandable. But the guidelines are put in place to prevent a person from potentially getting reimbursed twice (once by the MU and then again by their bank).

Additionally, some of the vending machines are now equipped with a bar code scanner that scans as the item falls. The theory is, if the snack doesn’t fall, then the barcode does not get scanned and the customer is not charged. So, if a student used a bank card to get a snack or drink, please ask them to check their statement/account and be sure they were actually charged before going through any more hassle.

Important Notes

  • The MU will provide vending machine refunds for all snack and beverage machines located on the OSU campus for up to $5. Refunds are given for cash purchases only.
  • Refunds for larger amounts can be referred directly to the vendor.