Food and Drink Machines

The Memorial Union (MU) is in charge of the Valley Library's food and drink vending machines. When handling a situation re: vending machines, please gather the following information:

Which machine was being used and what happened?
Did it take the money? If so, what type of payment was used: cash (coins or bills?), credit card, debit card, or Orange Cash?
Did it dispense the product at all? Did it become stuck? If so, where in the machine?
Did the machine not provide change?
Did the machine display any messages?

Once machine is identified, please obtain the service number:

Pepsi machines are labeled on the inside left-hand side.
Food machines have service numbers listed on the back (upper back left-hand side).
If you cannot obtain the service number, please describe its specific location in the building.

Once you gather this information, email it to the MU Information Desk: mu.infodesk@oregonstate.edu

Refunds

The reimbursement/refund process depends on the type of payment:

Orange Cash, Orange Rewards or UHDS Dining Plans – Patron should go to the ID Center (if the ID Center is closed, go to the MU Info Desk and complete a form)

US Currency (cash) – MU Information Desk. They will issue Pepsi Bucks as a refund.

Credit or Debit Cards – File a dispute with the bank who issued the card